Refunding Canceled Train Tickets Booked Through What You Need to Know

Travel disruptions are unfortunate but can be managed with the right information. If you have purchased your train ticket through and your train is cancelled by the railway, you might have questions regarding the refund process. In this article, we will guide you through the process of getting a refund and what to expect.

1. Understanding Booking Policies

When you book a train ticket through , you are essentially using their platform to facilitate the transaction. However, the actual service provider is the Indian Railways. does not hold the tickets, they act as a middleman to provide you with a user-friendly interface to purchase your tickets. Therefore, any cancellations or refunds need to be processed by

It’s important to note that ’s customer support is your first point of contact for issues related to your booking.

2. Requesting a Refund

If your train is cancelled by the railway, you can initiate a refund request through Here’s what you need to do:

Visit the website or open the app. Log in to your account or create an account if you haven’t already. Search for your booking reference number or enter the order ID and date of journey. Click on the ‘My Bookings’ section and find the booking that needs a refund. Click on ‘Request Refund’ and follow the instructions.

will process the refund and issue back the amount to the credit/debit card used for the booking. This process may take a few business days.

3. Refund Process and Timeframe

Once receives the cancellation notification from the railway, they will process and initiate the refund. The refund will typically be credited back to the original payment method used for booking the ticket. This can vary from 3 to 7 business days, depending on the bank’s processing time.

If you booked your ticket through a credit/debit card, the refund will be credited back to the same card within the aforementioned timeframe. If the ticket was booked through a third-party payment gateway, the processing time might be longer, as it involves multiple intermediaries.

4. No Cancellation Fee

It’s crucial to understand that in case of a railway cancellation, no cancellation fee will be charged. Therefore, you will receive a full refund for your ticket amount.

5. Contacting Customer Support

If you encounter any issues during the refund process or have any questions about the refund, you can contact ’s customer support. They are available through multiple channels, including email, phone, and live chat. Here are some contact details:

Email: support@ Phone: 91 22 4071 3000 (Interstate Trains) or 91 77388 12929 (Intra-State Trains) Live Chat: Available on the website

Mention your booking reference number and any relevant details during your interaction with the support team to ensure a smooth process.

Conclusion

In conclusion, if your rail journey is disrupted and the train is cancelled, you have the right to a full refund. However, the actual process involves reaching out to , as they handle your bookings. By following the steps mentioned above and seeking assistance from ’s customer support, you can ensure a quick and hassle-free refund process.

If you have more questions or need further assistance, don’t hesitate to get in touch with ’s customer support team. Safe travels!