How to Cancel a GSRTC Online Bus Ticket Booked Through a Mobile Device

Is your online GSRTC bus ticket booked through your mobile device and you need to make a cancellation? This guide will walk you through the step-by-step process to ensure a smooth cancellation and refund.

Step-by-Step Guide to Canceling a GSRTC Online Ticket

Launch the GSRTC Mobile App or Website: First, open the GSRTC mobile application or visit the official GSRTC website from your mobile device or computer. Login to Your Account: Use your registered credentials to log in to your account. If you booked the ticket as a guest, you may need to provide your booking reference number. Navigate to My Bookings: Look for the 'My Bookings' section in the main menu. Select the Ticket: Find the specific ticket you wish to cancel from the list of bookings. Choose Cancel: Click on the 'Cancel' option to initiate the cancellation process. Confirm Cancellation: Follow the on-screen prompts to confirm the cancellation. Make sure to read and agree to any terms and conditions, especially regarding cancellation fees. Receive Confirmation: After completing the cancellation, you should receive a confirmation message or email regarding the canceled ticket.

Important Notes on Cancellation Policies and Refunds

Cancellation Policy: Be aware of the GSRTC’s cancellation policy. Depending on how close you are to the departure time, you may incur cancellation fees. Refund: Check the terms related to the refund. Typically, the refund is processed and credited to the same wallet or payment method used for the initial booking. For Same-Day Tickets: A portion of the amount, usually around ?25, may be deducted as cancellation charges, with the rest credited back to your account.

A Real-World Experience: My GSRTC Ticket Booking Mistake

On 1 August 2022, I mistakenly booked a ticket for 2 August 2022 at 12:30 AM instead of 12:30 PM. Upon receiving the confirmation SMS, I quickly realized the error. The consequences of not being careful about AM/PM timing can lead to significant issues, as the ticket was for a different time than intended.

Here's a step-by-step process I followed to cancel the ticket and receive a refund:

Goto GSRTC App: First, log in to the GSRTC app and click on the ticket cancellation icon. Enter Details: Input your email and mobile number that were registered during the booking process. Make sure to also enter the PNR number, which was sent to the same mobile number and email. Transaction Password: For the transaction password, you need to look at the e-ticket sent via email. This will help verify your booking details. Confirm Ticket Details: Double-check the ticket details and click the 'Submit' button to proceed. Note on Refunds: For tickets booked on the same day, ?25 will generally be deducted as cancellation charges, with the balance credited back to your same account.

Edited 1.0: After cancellation, the amount was credited to my bank account within just 3 days.

Edited 2.0: If you booked the ticket via the GSRTC app and need to present a full PDF ticket for tax purposes, you can visit the GSRTC website and click on 'Ticket Printing'. Here, you need to enter your mobile number and email, and proceed to download the PDF for future reference.

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How to Get the Most Out of GSRTC Mobile Booking and Cancellation

Understanding the booking and cancellation processes can save a lot of time and hassle. By following the steps outlined above, you can easily cancel GSRTC online bus tickets booked through a mobile device. Ensure you have all necessary details such as your booking reference number and transaction password to avoid any issues.

Always keep the confirmation and e-ticket for future reference. If you encounter any problems during the cancellation process, feel free to contact GSRTC's customer support for assistance.

Thank you for reading, and I hope this helps others with their GSRTC ticket cancellations!

Jai Hind