Download (direct link):
15 For more on mission statements see Patricia Jones and Larry Kahaner,
Say It and Live It: The 50 Corporate Mission Statements That Hit the Mark (New York: Currency/Doubleday, 1995) and John Graham and Wendy Havlick, Mission Statements: A Guide to the Corporate and Nonprofit Sectors (New York: Garland Publishers, 1995).
16 James C. Collins and Jerry I. Porras, “Building Your Company’s Vision,”
Harvard Business Review (September-October 1996): 65-77.
17 America West Airlines corporate Web site: www.americawest.com.
18 Reich, op. cit. (1998).
19 See Michael E. Porter, Competitive Strategy: Techniques for Analyzing In-
dustries and Competitors (New York: Free Press, 1980) and Competitive Advantage: Creating and Sustaining Superior Performance (New York: Free Press, 1986); Gary Hamel and C. K. Prahalad, “Strategic Intent,” Harvard Business Review (May—June 1989): 63—76; and Richard A. D’Aveni, Hyper-Competition: Managing the Dynamics of Strategic Maneuvering (New York: Free Press, 1994).
20 Quote from Jeffrey Pfeffer, The Human Equation: Building Profits by
Putting People First (Boston: Harvard Business School Press, 1998).
21 See Dave Ulrich, “Intellectual Capital = Competence x Commitment,”
Harvard Business Review (Winter 1998): 15—26.
22 “What Makes a Company Great?” Fortune (October 26, 1998), p. 218.
23 See Brian Dumaine, “The New Non-Manager Managers,” Fortune (Febru-
ary 22, 1993), pp. 80-84; and Walter Kiechel III, “How We Will Work in the Year 2000,” Fortune (May 17, 1993), p. 38.
24 This review is from Henry Mintzberg, The Nature of Managerial Work
(New York: Harper & Row, 1973). For related and further developments, see Morgan W. McCall, Jr., Ann M. Morrison, and Robert L. Hannan, Studies of Managerial Work: Results and Methods, Technical Report No. 9 (Greensboro, NC: Center for Creative Leadership, 1978); John P. Kotter, The General Managers (New York: Free Press, 1982); Fred Luthans, Stuart Rosenkrantz, and Harry Hennessey, “What Do Successful Managers Really Do?” Journal of Applied Behavioral Science 21, No. 2, (1985):
255-270; Robert E. Kaplan, The Warp and Woof of the General Manager’s Job Technical Report No. 27 (Greensboro, NC: Center for Creative Leadership, 1986); and Fred Luthans, Richard M. Hodgetts, and Stuart A. Rosenkrantz, Real Managers (New York: HarperCollins, 1988).
25 John R. Schermerhorn, Jr., Management, 6th ed. (New York: Wiley, 1999).
26 Mintzberg, op. cit., 1973. See also Henry Mintzberg, Mintzberg on Man-
agement (New York: Free Press, 1989) and “Rounding Out the Manager’s Job,” Sloan Management Review (Fall 1994): 11-26.
27 Kotter, op. cit. (1982); John P. Kotter, “What Effective General Managers
Really Do,” Harvard Business Review, 60 (November/December 1982): 161. See Kaplan, op. cit., 1984.
28 Herminia Ibarra, “Managerial Networks,” Teaching Note #9-495-039, Har-
vard Business School Publishing, Boston, MA.
29 Robert L. Katz,”Skills of an Effective Administrator, Harvard Business Re-
view, 52 (September/October 1974): 94. See also Richard E. Boyatzis, The Competent Manager: A Model for Effective Performance (New York: Wiley, 1982).
30 Conger, op. cit., (1998).
31 A good overview is available in Linda K. Trevino and Katherine J. Nel-
son, Managing Business Ethics, 2nd ed. (New York: Wiley, 1999).
32 See Blair Sheppard, Roy J. Lewicki, and John Minton, Organizational
Justice: The Search for Fairness in the Workplace (New York: Lexington Books, 1992); and Jerald Greenberg, The Quest for Justice on the Job: Essays and Experiments (Thousand Oaks, CA: Sage Publications, 1995); Robert Folger and Russell Cropanzano, Organizational Justice and Human Resource Management (Thousand Oaks, CA: Sage, 1998).
33 See Steven N. Brenner and Earl A. Mollander, “Is the Ethics of Business
Changing?” Harvard Business Review 55 (January/February 1977):
50-57; Saul W. Gellerman, “Why ‘Good’ Managers Make Bad Ethical Choices,” Harvard Business Review 64 (July/August 1986): 85-90; Barbara Ley Toffler, Tough Choices: Managers Talk Ethics (New York: John Wiley, 1986); Justin G. Longnecker, Joseph A. McKinney, and Carlos W. Moore, “The Generation Gap in Business Ethics,” Business Horizons, 32 (September/October 1989): 9-14; John B. Cullen, Vart Victor, and Carroll Stephens, “An Ethical Weather Report: Assessing the Organization’s Ethical Climate,” Organizational Dynamics (Winter 1990): 50-62; Dawn Blalock, “Study Shows Many Execs Are Quick to Write Off Ethics,” Wall Street Journal (March 26, 1996), p. C1.
68 ? Organizational Behavior
34 Developed in part from Alan L. Otten, “Ethics on the Job: Companies
Alert Employees to Potential Dilemmas,” Wall Street Journal (July 14,
1986), p. 17.
35 Based on Gellerman, op. cit. (1986).
36 For research on whistleblowers, see Paula M. Miceli and Janet P. Near,
Blowing the Whistle (New York: Lexington, 1992).
37 Douglas McGregor, The Human Side of Enterprise (New York: McGraw-
38 David A. Nadler and Edward E. Lawler III, “Quality of Work Life: Per-