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Organizational behavior - Osborn R.N.

Osborn R.N. Organizational behavior - Wiley publishing , 2002. - 371 p.
ISBN 0-471-42063-8
Download (direct link): organization2002.pdf
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Culture and value differences of global workforce: State-of-the-art U.S. practices may not favor applicants from non-U.S. cultures (e.g., targeted selection, individual reward and appraisal systems) or may have implementation problems. Expatriation of female employees is limited in some locations.
Increased pressures from foreign governments: Expectations have changed; foreign governments now demand that local nationals be employed.
Increasing need to have a global presence: In many cultures, a long relationship must be developed, and evidence of staying power must be shown in order to get business; lack of presence may affect future bids in a country.
Ethics: Amoco’s values will not pre-mit it to engage in bribing or violating U.S. laws when abroad, even if it is the custom.
The number one competitive pressure shaping human resource activities is the changing competition of the oil industry. Increasingly, Amoco’s competitors are foreign companies, such as British Petroleum and Royal Dutch Shell. Since most investment for new business will be spent overseas, it is essential that Amoco’s human resource systems adapt accordingly. Management must also no longer
THE OB SKILLS WORKBOOK 277
CASE 7
Amoco's Global Human Resource Systems
Developed by Ellen Ernst Kossek, Michigan State University
Headquartered in Chicago, Amoco, formerly Standard Oil of Indiana, began as a sleepy Midwestern U.S. refining company. Historically, Amoco has had a largely domestic focus in its human resources approach. “International human resources” primarily meant the personnel policies of U.S. expatriates —American citizens who work for Amoco abroad. Until several decades ago, most of Amoco’s oil reserves were located in the United States; consequently, management had grown up with the view that most of the company’s growth would come from within U.S. borders. Today, however, nearly 80 percent of new investment dollars are being targeted toward foreign operations.
view the United States as the premier economic base.
Because of the need for a global workforce, there will be significantly greater demand to integrate local nationals at all levels of an overseas subsidiary. Contributing to this view is the excessive cost of expatriations; that is, the high cost of moving U.S. employees abroad to run companies. Because of these financial pressures, Amoco must make greater use of the talent of local nationals.
Yet, just hiring a great number of local nationals for managerial positions will not necessarily help a company globalize successfully; the ability to balance the parent company’s view with local needs is a critical consideration. There is still a nagging (and some might say well-founded) fear in the minds of some Amoco executives that they must cautiously pick people who have allegiance to Amoco and not their local country’s government. There is the tendency to be lean and mean in terms of placement of local nationals in key positions in developing countries. As a protective staffing strategy, even in developed countries, the vast majority of critical jobs are held by U.S. expatriates. In Norway, for example, some managers complain of a glass ceiling effect, a barrier that keeps nationals from moving into key positions. And the trend seems to be spiraling downhill, despite the fact that the country’s operations are extremely successful, are stable, and mix relatively well with the United States. Even in Northern European countries, cultural differences remain that are barriers to developing a global workforce. Work and family values are different in European countries compared to the U.S. workaholic corporate norm. It is not uncommon to see Norwegian male employees leave at 3:30 in the afternoon to go pick up their children from school, a
278 THE OB SKILLS WORKBOOK
practice that is still rare for male employees in the United States.
Some U.S. managers have felt that if a lot of high-quality work needs to be done quickly in a short amount of time, U.S. managers are needed to get it done.
Developing worldwide human resource systems means analyzing cultural biases in “leading edge” practices developed with an American view. For example, targeted selection, whereby an interviewer asks questions that target the presence of key abilities found in successful U.S. managers, may not work well for individuals from countries that shun bragging excessively about one’s strengths in an interview. Similarly, total quality management, which relies on self-empowerment, may require some modification before being applied abroad in cultures that value individualism less.
Over time, the amount of U.S. expatriation must decrease because of de facto cost pressures. Increasingly, a more cost-effective strategy might be to rely on the U.S. workforce more in the consultation role. Greater utilization of local nationals in running international operations might also better blend local laws and customs with Amoco’s practices. Yet, typically, when planning new ventures, the human resource plan is usually the last one put in place.
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