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Self help the menegment - Nelson B.

Nelson B. Self help the menegment - wiley publishing , 2005. - 304 p.
ISBN 0-471-70545-4
Download (direct link): selfhelpthemanagementbible2005.pdf
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G
Gantt charts, 155-156 General Electric (Bayamon, Puerto Rico), 217-218 General Motors, 230-231 Glenroy, Inc., 170 Goals, 109-124 coaching and, 80 communicating, 118-120 "dream with a deadline,” 153 employee accountability, 165,
166, 176
288
Index
Goals (Continued) factors in setting: number, 117-118 relevance to employee’s role, 116
selection, 117-118 simplicity, 116-117 values, 116 maintaining focus on, 120-122 manager/organization assessment quiz, 124 organization and, 122 performance monitoring and, 112, 145, 146-147, 151-153 power, and achievement of, 122-124 prioritizing, 121-122 reasons for, 111-113 SMART, 113-117, 118 Specific, 115 Measurable, 115 Attainable, 115 Relevant, 116 Time-bound, 116 teams, 203 vision and, 112 Graham, Gerald H., 169 Graphical representations, 155-157
H
Hale, Roger L., 169 Halo effect, 166 Heselbein, Frances, 168 Hewlett, Bill, 168 Hewlett-Packard, 168, 205 Hierarchical organization versus teams, 199-203
Hiring. See Employee recruitment Hiring freeze, 256 Home Depot, 173 Honesty, 32
I
Imperato, Gina, 170 Inc. magazine web site, 28 Incompetence, 252-253 Informal teams, 207-208 Information technology. See Technology Inspiring (function of coaches),
81-82 Insubordination, 253 Internet:
recruitment, 45 remote management, 220 web sites, 28, 67 Interview(s), 46-51
asking questions, 47-48, 50 concluding, 51 do’s/don’ts, 48-50 job description and, 48 probing experience and strengths/ weaknesses, 50-51 reviewing resumes beforehand,
48
selecting comfortable environment, 48 steps (five), 50-51 subjects to avoid asking about, 49-50
summarizing position, 50 taking notes, 49 welcoming applicant, 50
INDEX
289
Intoxication on the job, 253 Involuntary termination, 251-252
J
Japanese management style, 8 J.C. Penney stores, 102 Job applications, reasons for termination on, 255 Job descriptions: creating, 43 interviewing and, 48 Job-sharing, 172
K
Key players, office politics, 273-275 corporate citizens, 274 firefighters, 275 movers and shakers, 274 town gossips, 274-275 vetoers, 275 whiners, 275 KFC legend of the floppy chicken, 70-71 Knowledge:
coaching, and transfer of, 88 source of power, 123 teams, and sharing of, 203
L
Language discrimination, 190 Layoffs, 251, 255-257, 277 Leading (classic management function), 5
Lean manufacturing, 21 Learning goals, 96-97 Legal issues:
appraisal programs, 162-163 terminating employees, 254-255, 259-260 Levering, Robert (The 100 Best Companies to Work for in America), 168 Listening, 184-188 asking questions, 187 avoiding interruptions, 187-188 change, dealing with, 32 coaching, 86 focus, 187 in interviews, 50 reflective, 187 tips, 186-187
training versus frequency, 184
M
Maehling, Rita F., 169 Management/managers: classic functions of: controlling, 6 leading, 5 organizing, 5 planning, 5 gaining respect and trust among new team, 44 new functions of, 6-15 communicating, 7, 13-15 empowering, 6, 9-10 energizing, 6, 7-9 supporting, 6-7, 10-12 principle, "world’s greatest,”
61-62
290
Index
Management/managers (Continued) time/availability of, 65-66 upward (managing your manager), 279 MARS model:
Milestones (setting checkpoints),
148-149 Actions (reaching checkpoints), 149
Relationships (sequencing activity), 149 Schedules (establishing time frame), 150 Meetings, 215-224 action items, 223-224 agenda, 222-223 feedback, 224 focus, 221, 223
inclusion versus exclusion, 223 individuals dominating, 221 manager/organization assessment quiz, 224 number of, 219, 223 preparation, 221, 222 problems with, 218-221 real life example (GE), 217-218 teams and, 217-218 timing, 219, 221, 223 tips for improving, 221-224 Mentoring employees, 102-104, 279-280 Metacommunication, 193 Micro level, dealing with change at, 23-24
Micromanagement trap, 133 Milestones:
career development plans, 244 MARS model, 148-149 Mirroring (evaluation trap), 167
Misconduct, employee, 232.-235, 237-239 Model, being a, 27 Monetary rewards, limitations of, 62-63, 69 Monitoring. See Performance monitoring Moody, Roy, 193 Motivating employees, 59-75 ASAP-cubed, 66-68 autonomy and authority, 64 change, dealing with, 27 commission salespeople, 72 creativity in rewarding employees, 68-70 delegation and, 131, 136-137, 141 energizing today’s employees, 63-66
flexible working hours, 64-75 goals and, 112 helpful resources, 67 importance of, 169 learning and development, 65 legend of the floppy chicken,
70-71
manager availability and time, 65-66
manager/organization assessment quiz, 75
monetary rewards, limitations of,
62-63, 69 political environment, assessing organization’s, 273 praise, 63-64, 157-158 recognition:
not delegating, 136-137 value of, 68-69 support and involvement, 64 survey results, 63-66
INDEX
291
system of low-cost rewards,
71-73
techniques, checklist of ten effective, 73-75 what employees want, 62-63 world’s greatest management principle, 61-62
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