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• Six Sigma: more of a goal than a process. Originally introduced by Motorola as a quality performance measure, Six Sigma has evolved into a statistically oriented approach to process improvement. It is deployed throughout a company using experts called black belts.
• SEI capability maturity model: originally a framework to evaluate IT contractors' process maturity. It has been applied more broadly to IT management and is widely imitated.
• Total quality management (TQM): an influential management theory. TQM brings the discovery that quality improvements must be integrated into the organization by aligning organizational systems and practices to support integrated teamwork and improved quality.
230 CHAPTER 5 BUILDING THE IT PORTFOLIO
MEASUREMENT METHODS AND THE IT PORTFOLIO
Criteria for Value Function Balanced Earned Value Activity-Based Six Sigma Total Quality
Management Point Scorecard Analysis Costing Management
Enables management 1 4 3 3 5 4
to pinpoint poor
and to identify the
among IT assets
Integrates smoothly 4 3 3 3 2 2
initiatives to minimize
Supports 2 5 2 4 5 4
education of the IT
and business unit area
Encourages 4 4 4 4 4 4
participation in the
Establishes 2 4 3 4 4 4
individual, team and
setting that mobilizes
Links incentives and 2 5 4 3 4 4