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IT Portfolio management step by step - Maizlish B

Maizlish B, Handler R. IT Portfolio management step by step - John Wiley & Sons, 2005. - 401 p.
ISBN.: 978-0-471-64984-8
Download (direct link): itportfoliomanagement2005.pdf
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Six Sigma: more of a goal than a process. Originally introduced by Motorola as a quality performance measure, Six Sigma has evolved into a statistically oriented approach to process improvement. It is deployed throughout a company using experts called black belts.
SEI capability maturity model: originally a framework to evaluate IT contractors' process maturity. It has been applied more broadly to IT management and is widely imitated.
Total quality management (TQM): an influential management theory. TQM brings the discovery that quality improvements must be integrated into the organization by aligning organizational systems and practices to support integrated teamwork and improved quality.
230 CHAPTER 5 BUILDING THE IT PORTFOLIO
EXHIBIT 5.26
MEASUREMENT METHODS AND THE IT PORTFOLIO
Criteria for Value Function Balanced Earned Value Activity-Based Six Sigma Total Quality
Management Point Scorecard Analysis Costing Management
Methodology
Enables management 1 4 3 3 5 4
drill-down capability
to pinpoint poor
performance causes
and to identify the
interdependencies
among IT assets
Integrates smoothly 4 3 3 3 2 2
with ongoing
enterprise-wide
initiatives to minimize
disruptions
Supports 2 5 2 4 5 4
communication and
education of the IT
and business unit area
processes
Encourages 4 4 4 4 4 4
participation in the
planning process
Establishes 2 4 3 4 4 4
individual, team and
organizational goal
setting that mobilizes
the company
Links incentives and 2 5 4 3 4 4
rewards to
performance as
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