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A raference for the rest of us - Scott J.

Scott J. A raference for the rest of us - Wiley publishing , 2003. - 387 p.
ISBN: 0-7645-1698-1
Download (direct link): microsoftcrmford2003.pdf
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DNS Server
The Domain Name System (DNS) is a distributed Internet directory service. DNS is used to translate between domain names and IP addresses and to control Internet e-mail delivery. When you enter a company’s Web address (for example, www.ccc24k.com), the DNS translates that into a URL address, (such as 230.64.30.106) which makes more sense to the Internet than the characters you typed. Without an operational DNS, you cannot access Web sites, and your e-mail delivery stalls. The DNS Server and the Active Directory Server, the computer(s) on which DNS and Active Directory are installed, can probably be the same machine.
Microsoft Exchange Server 2000
If you want Microsoft CRM to send and receive e-mail (and you probably do), you need to have Exchange Server 2000. Assuming that you are going to implement Exchange Server, don’t even think about it without good security and a firewall.
Chapter 29: Hardware, Networks, and Licenses 339
Microsoft SQL Server 2000
Microsoft CRM uses SQL 2000 as the structure for its files. In small to mid-size implementations, the SQL Server and CRM Server can be the same computer.
Microsoft Biz Talk Server 2002
The Biz Talk Server works with the Professional Version of Microsoft CRM and facilitates the exchange of information between the CRM system and your back-end accounting. The supported accounting systems are eEnterprise 7.0, Dynamics 7.0, and Solomon 5.0. Many Microsoft CRM dealers also handle the supported accounting packages. Those that do not directly handle accounting have probably partnered with a group that does. If you’re not already using one of the supported accounting packages and want to integrate Microsoft CRM with accounting, ask an authorized Microsoft CRM dealer for assistance.
Getting the Right Software
Microsoft CRM requires either Windows 2000 or Windows XP. Because Microsoft CRM is browser based, you also need Internet Explorer, preferably Version 6.0 with the latest service packs.
Outlook 2000 or greater is needed to use the CRM Sales Outlook client. This is discussed in further detail in Chapter 26.
As you may expect, Microsoft CRM is tightly integrated with Word and Excel. These are part of Microsoft Office, as is Outlook.
If you’re using Microsoft Outlook 2000, you should have Microsoft Office 2000 SR1 and SP3 and the Outlook 2000 Post-SP3 Hotfix (228512). Service Pak 3 (SP3) and the Hotfix are available on the Supplement for Office 2000 CD, which comes with Microsoft CRM.
Deciding on Hardware
Most software manufacturers recommend the biggest, baddest computer they have ever heard of. Installing the most powerful computer always makes the software run best. However, you can often get away with a little less,
340 Part VI: Appendixes
depending on how big your database is and how many Users will be accessing it. Microsoft groups installations into three categories; small, medium, and large. The number of Users is not a hard and fast rule — just a guideline.
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Small (up to 25 Users — single-box deployment)
For installations of this size, you can use the Small Business Server for just about everything. Microsoft recommends
^ Dual 1.8 GHz P4 1GB memory
SCSI hard drives with two controllers and RAID 5 with at least three drives 100MB network card
If you’re using the Professional Version with integration to accounting, Microsoft does not support installing only on the single Small Business Server. The integration modules should be on a separate server.
Medium (from 26 to 50 Users — two-box deployment)
For this size implementation, Microsoft recommends two servers — one for SQL Server 2000 plus the Microsoft CRM itself and another for Active Directory and Exchange 2000.
Microsoft CRM Server and SQL Server 2000 Server
For these slightly larger installations, you will need:
^ Dual 1.8 GHz P4 1GB memory
SCSI hard drives with two controllers and RAID 5 with at least three drives 100MB network card
Active Directory Server and Exchange 2000 Server
Because you will probably need to have an Active Directory and an Exchange 2000 server, these should be approximately:
Chapter 29: Hardware, Networks, and Licenses 341
^ Dual 1.8 GHz P4 512MB memory
SCSI hard drives with two controllers and RAID 5 with at least three drives 10/100MB network card
Large (from 51 to 150 Users — dedicated servers)
Now, we’re starting to talk about a serious system. One little server just isn’t going to cut it. For implementations with more than about 50 Users, you need at least three, and quite possibly four, servers.
Microsoft CRM Server
This computer houses your Microsoft CRM application software.
^ Dual 1.8 GHz P4 512MB memory
SCSI hard drives with two controllers and RAID 5 with at least three drives ^ 10/100MB network card
SQL Server 2000 Server
The SQL Server houses your actual data.
^ Dual 1.8 GHz P4 1GB memory
SCSI hard drives with two controllers and RAID 5 with at least three drives ^ 10/100MB network card
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