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Ging Visual Using Images Enhance Productivity Decision Making and Profits - Gerard A.

Gerard A. Ging Visual Using Images Enhance Productivity Decision Making and Profits - Wiley publishing , 2005. - 257 p.
ISBN 0-471-71025-3
Download (direct link): visualusingimagestoenha2005.pdf
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Adel Al-Saleh, who is responsible for the business, applications, and solutions-related aspects of IBM’s wireless and mobile initiatives around the world, spoke about the implications of this evolution of wireless, always-on communications with respect to the conduct of daily business: “What’s changing dramatically is the whole notion of extending e-business into wireless environments, how you run your business on the web using completely new devices. Whether it’s motivated by economic conditions or by competition or both, businesses are trying to innovate in their processes in order to become more efficient. What’s so compelling about wireless is that no matter where you are in the organization—whether you’re in manufacturing or marketing or development or distribution, it doesn’t really matter—what wireless allows you to do is, first of all, capture the information when it is created, at the point of creation, and then deliver it, real time, to the right people so they can make the right decisions and make them fast. We call this ‘real-time business,’ and it’s very compelling in today’s environment.”
For all the reasons we’ve discussed, getting the right information to the right people at the right time is even more powerful when that information is visual. That’s where camera phones play a crucial role, not just as a way of capturing images and video, but also—at the other end of the communication—as a way of viewing them.
In our Hyder, HomeGo, and Clear Channel models, the efficiencies of mobile imaging would improve business operations by streamlining the linking of images to the relevant documents that drive the decision-making process. Adobe’s Bryan Lamkin observed, “Think of how people are using images in mobile situations. They are going out to inspect a building, going out to inspect a car, going out to write a report on their competitor’s offerings at retail. Those are situations where there is very rich potential for new forms of integration between documents and forms, on the one hand, and images on the other. A form is a document that enables a decision.
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We’re focused on making it much easier to accelerate business processes and decision processes around documents. I can envision that we’ll be able to have some of the more standardized imaging work flows routinely operated from within intelligent forms. For example, if I’m a building inspector and I’m approving a stage in a construction project, I take a picture of it, upload it from my mobile device, and the server-based process automatically circulates the image along with the approval form. Images and video will play a critical role in accompanying form-based processes.”
The streamlining of the forms process would have the following positive effects on Hyder’s field reports describing maintenance projects, HomeGo’s retail managers’ reports on sales displays, or Clear Channel’s proof-of-performance reports:
• A report would take less time to create through an automated process.
• A report would be more accurate because the visual and text information would be linked through a smart image and a document database.
• A report would be delivered faster to the Community of Interest because the device on which it was created would be connected wirelessly to the network.
As of this writing, visual conversations, meaning conversations that are carried out in significant part through a back-and-forth exchange of still images (or short videos) between two people using camera phones, are made difficult by a number of technical factors. However, Phil Garrison, who oversees the development of Sprint’s wireless devices, told us that “the [telecommunications] industry is pushing very hard to achieve global intercarrier operability [meaning that all types of information can be exchanged from one carrier
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to another, for example, from Sprint to AT&T] across all networks, regardless of whether they are high-bandwidth, low-bandwidth, fixed, or mobile, so it all works everywhere there’s a constant connection, and that also includes cable and broadband access. I would say it’s more than imminent. It’s well on its way toward completion.”
Once again, the key to this transformation is the evolution of the camera phone into a device most of us have, or will have, with us during all our waking hours. In the next few years, as executives from the informationprocessing and telecommunications industries work to bridge their two worlds, camera phones will become fully integrated, as information-sending and -receiving devices, into the networks of corporate resources such as the one we described in Chapter 6, “Smart Images.” Documents, images, videos, archive services, directories—all the elements of distributed computing systems— will be accessible anytime, anywhere on these handheld devices.
We expect the process to be quite rapid, given that the lessons learned during the maturation of distributed computing will be applied to distributed imaging using many of the same core technologies, database, wireless infrastructure, user interface design, and rights management. For the most part, there is no need to develop new technologies, only the specific solutions that meet particular customer needs.
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